BY: Solace Counselling Services
Here are my top 7 Communication barriers that I find contribute to the breakdown of many relationships.
Take a look and see if you are guilty of including these in your relationship.
If the answer is YES, then you have some work to do…
Assuming you know what the other person is thinking and feeling
AVOIDING CONFLICT –
Avoiding conflict walking away from resolution.
FORGETTING TO LISTEN
Mentally rehearsing what you are going to say instead of listening
BEING DEFENSIVE –
Denying responsibility or taking accountability of your own actions or decisions.
Blowing the issue out of proportion, over exaggerating the details.
The way you see things is always right.
PLAYING THE BLAME GAME
Criticizing and blaming the other person for the situation- includes name calling.
5 WORKPLACE COMMUNICATION TIPS
By: Solace Counselling Services
Effective Communication in the workplace is vital to employee health & well-being, overall happiness and workplace productivity! These attribute to our WORK – LIFE – BALANCE theory.
Here are my top 5 Workplace Communication Tips that will support you in enhancing relationships and support productivity.
1. Open Communication
Research has shown open communication builds trust among colleagues. It encourages an open environment where people feel comfortable to express their opinions and concern. Communicating effectively can reduce stress and increase productivity and lift morale. Effective communicators get to the point and make their message clear.
2. Keep a positive attitude
Being conscious of your internal chatter will impact your attitude through-out your day. Having a positive mindset will translate through your body language.
The belief is 55% of communication is through body language, 33% is through your tone and 7% is actual words spoken.
3. Be open to receiving feedback
Receiving feedback can be tricky, particularly if the person delivering the feedback is not communicating it to you effectively. Our mindset can sabotage our ability to receive feedback if you are struggling with low self-confidence or self-esteem this will also impact your ability to process what the underlining feedback content is.
4. Observe and listen.
Active listening can be one of the most difficult communication techniques, however, once mastered it can be one of the most rewarding.
Here are a few active listening tips:
Avoid distractions when listening
Make eye contact
Hear to listen – Be objective and focus on hearing what the talker is saying
Paraphrase what you have heard
5. Conflict Management
Unfortunately, conflict in the workplace is anything but rare, some colleagues are driven through conflict while others duck and weave to avoid it. Conflict slows productivity, increases stress and fuels dissatisfaction.
If conflict arises, be aware not everyone has effective communication skills. Often emotion takes over and the delivery could include strong tone, raised voice or sarcasm. It is important you remain calm and be proactive in your response not reactive!
Be open and non-judgemental, Identify the core issue of the conflict. You can do this through the above tips of active listening, being non-judgemental, paraphrasing back what you have heard and offering what you can do that will support them.
Remember, Respect for all colleagues in all work environments is essential, regardless of the circumstances, you deserve to be respected.
If you are experiencing conflict in your workplace, I offer training in conflict management and mediation/dispute resolution services.