Terms and conditions:

Returns Policy:

Our aim is to produce a product you will be happy with.  However, if you purchase an item from the Solace essential Wellness shop and change your mind, we unfortunately offer no refunds.  All items are described in detail and responsibility is put onto the buyer that they’re aware of what they are purchasing

If your purchased item is received in a broken or faulty state, contact must be made with us within 24 hours of receipt.  A refund of the products amount (not including postage) can be offered or a replacement will be forwarded. 

If you have ordered or received the wrong product you may be able to return this for a replacement. You must notify us with 48 hours of receipt of goods.  All returned items must be unopened and unused and returned in its original condition. Please note:  A freight charge of $7.00 will be charged on mistaken ordered goods. 

Shipping:

Please allow 7-10 days business days for delivery of your purchase. You will be notified if there are further delays in delivery.

Orders can be pick up with no freight costs from consulting rooms – 5 St Catherine’s Crt, Mornington on appointed times.

Orders & Payments:

All prices quoted do not include shipping. Shipping Extra Australia only.  International shipping POA.

All prices quoted exclude GST

Orders can be placed through our website, email, or by phone.

Payments must be made in full including delivery charges prior to dispatch of products.

All prices quoted in Australian Dollar

Disclaimer:

Although we have taken great care in producing products that support the reduction of stress and anxiety, Solace Counselling Services/Solace Essential Wellness takes no responsibility to reactions or irritations people using these products may experiences, nor do we claim our products will eliminate all stress, anxiety or depression.  People experiencing symptoms relating to anxiety or depression should seek professional advice.

Solace Essential Wellness products are not suitable for infants or small children.

Privacy:

Please refer to our privacy statement on our website for details.

Products:

We aim to support as many local businesses as possible and we endeavour to source our products from these businesses.

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